Free returns within 7 days. This policy does not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Changed your mind?
Return unused items in their original condition within 7 days of delivery for a refund. We cover the return postage — contact us first and we will send a prepaid NZ Post label.
Faulty or not as described
We will repair, replace or refund. If the problem is serious, you choose a refund or replacement. Applies to sale items too.
Damaged or missing in delivery
Contact us, not NZ Post. Keep the packaging and send photos of the item and box — we will sort it out.
How to start a return
Email hello@muzi.co.nz or text 022 089 2352 with your order number and the item. Refunds go back to your original payment method once the return reaches us.